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Frontier Home Internet Review: Fiber Service Is Tough to Beat

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6.3

Frontier home internet

Like


  • Wi-Fi router rental included in the price

  • Unlimited data

  • Fast fiber speeds

Don’t like


  • Spotty DSL speeds

  • Poor, but improving, customer satisfaction record

  • Term agreement required to get signup bonuses

Product details

  • range

    $50 per month

  • range

    Varies

  • Connection

    DSL

  • Highlights

    Unlimited data, no contracts, no equipment fee

Frontier falls into the category of internet providers with a growing fiber network and a large, established DSL network. The differences between the two connection types are rather extreme, so your experience with any such provider, Frontier included, will largely come down to the service type available at your address.

When considering Frontier internet for your home, determine if you’re eligible for fiber or DSL service. If Frontier Fiber is available, it’s worth considering for its fast speeds and fair pricing, not to mention the internet and TV bundle that will get new customers $10 off YouTube TV per month for a year. On the other hand, if you can only get DSL, you may want to also explore other options such as satellite or 5G home internet

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Along with fast speeds — Frontier now offers speeds up to 5Gbps — and competitive pricing, Frontier Fiber plans come with unlimited data and a Wi-Fi router at no extra cost. There are also no term agreements, so long as you don’t accept any deal “sweeteners” like the $200 gift card currently available when you sign up for Fiber 2 Gig.

Frontier Internet, the DSL service, can be hit or miss, as speeds and performance may vary widely depending on where you live. That’s typical for a DSL provider, but Frontier doesn’t advertise speeds for its DSL service at all, so there’s no telling what speeds you’ll get until you sign up. Even if you luck out and can get the fastest Frontier Internet speeds possible, they’d still fall well short of the slowest advertised Frontier Fiber speed (500Mbps).

So again, fiber optic is good, DSL bad (maybe). And that’s not necessarily a knock against Frontier; that’s just the nature of the two service types. Frontier Fiber is the way to go, given the choice of the two. Still, Frontier Internet could also be a viable option for those in rural areas where the only other available connections are via satellite internet.

frontier-coverage-map

FCC/Mapbox

Frontier home internet availability and coverage

Frontier Communications is one of the nation’s largest internet providers, available in 25 states from Connecticut to California. Fiber service is currently available in 15 states, with serviceability largely reserved to metro areas, but ongoing expansion could bring Frontier Fiber to more states and locations in the future. 

Until then, everywhere else serviceable for Frontier will have access to Frontier Internet. Again, that means DSL and its unpredictable, varying speeds. The following prices assume customer use of autopay.

Frontier internet plans and pricing

Plan Speeds Introductory rate Equipment fee Data cap
Frontier Internet (Copper) Varies $50 None None
Fiber 500 Up to 500Mbps download, 500Mbps upload $60 None None
Fiber 1 Gig Up to 1,000Mbps download, 1,000Mbps upload $70 None None
Fiber 2 Gig Up to 2Gbps download, 2Gbps upload $100 None None
Fiber 5 Gig Up to 5Gbps download, 5Gbps upload $155 None None

When will the price go up, and by how much? Frontier Internet, the copper DSL-based service, comes with a price lock for 24 months. After that, there is no guaranteed or preset price increase. That’s not to say your bill will never go up, but price hikes aren’t predetermined and guaranteed, like with many other ISPs. Pricing on all Frontier Fiber plans is month to month.

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Data caps, contracts and fees

All internet plans come with unlimited data (to the relief of many rural residents who have endured the strict data limits of satellite internet) and typically require no contract

Frontier internet is not totally contract-free, however. Accepting a signup bonus, such as the $200 gift card currently available with select plans, will come with a term agreement. If you don’t want that, decline any special offers when you sign up.

As for added fees, your Wi-Fi router rental is included at no extra cost. Whole-home Wi-Fi is now available for an added $10 per month.

Which Frontier Fiber plan is best?

Frontier Fiber now has four plan options ranging from 500Mbps to 5Gbps. Each plan has symmetrical upload speeds, a perk typically only available with fiber-optic service. Here are my recommendations for each plan:

  • Fiber 500: Best for three to five users, streaming in HD, gaming online and working or learning remotely.
  • Fiber 1 Gig: Best for five or more users and 10 or more devices, streaming in 4K, working or learning on multiple devices.
  • Fiber 2 Gig: Best for a large household or those planning for the future and an increasing number of connected devices.
  • Fiber 5 Gig: Best for a virtually unlimited number of devices. An uncompromisingly fast connection to satisfy any home.

You’ll notice a significant speed jump from one Fiber plan to the next, which can make it much easier to find the right plan for your needs. Also, at 500Mbps, Frontier has a faster entry-tier speed than many other fiber providers, including CenturyLink (200Mbps), AT&T (300Mbps) and Verizon Fios (also 300Mbps). 

Fiber availability is expanding

Until recently, Frontier Fiber was reserved for parts of California, Florida, Indiana and Texas. Thanks to recent fiber-optic expansions, the service is now available in areas of 15 states and growing. 

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Though availability is still somewhat limited, Frontier has acknowledged the need for more significant fiber expansion and plans to extend service to more areas in the near future. “Frontier is targeting substantial fiber upgrades over the next several years to locations in and near Frontier’s footprint,” a spokesperson said.

No speed options with DSL, unfortunately

With Frontier Internet — the company’s DSL service — customers have one plan option starting at $50 monthly for “varying” speeds. 

What determines available speeds? You guessed it — your address. More specifically, it’s your home’s distance from a local transmitting station. DSL speeds diminish over long distances, so the farther away you are, the lower your speeds are likely to be. Unfortunately, remote rural locations are often stuck with the lowest speeds.

How does Frontier internet compare?

As a DSL provider, Frontier may be a viable home internet option in rural areas. As mentioned above, DSL speeds vary widely by location, so the overall value of Frontier Internet and how it compares to other providers, will depend on what kind of speeds you can get.

As a fiber internet provider, Frontier has relatively low prices considering the speeds you get. With fiber plans starting at $60 per month, Frontier Fiber is on par with entry-level plans from AT&T Fiber ($55 a month), yet slightly higher than Verizon Fios ($40 a month). That said, Frontier does offer significantly faster speeds at 500Mbps versus the 300Mbps you’d get with AT&T or Verizon Fios. 

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In all likelihood, you won’t have the option of other DSL or fiber providers in Frontier service areas. Competing internet providers of the same technology typically avoid offering internet in the same areas. However, you will find cable internet providers such as Spectrum or Xfinity available in many Frontier service areas.

Cable beats DSL, fiber beats cable

Cable internet providers that you’ll find in Frontier service areas include Mediacom, Optimum, Spectrum and Xfinity, among others. Compared with cable internet, Frontier Internet is likely to be slower and more expensive, especially considering the cost per Mbps. Most cable internet providers offer gigabit download speeds, whereas Frontier Internet will come nowhere close to that. While cable internet plans can reach $100 a month or higher, the speeds you get for the price are likely to be a much better value.

Cable internet versus Frontier Fiber is a coin toss, depending on which cable provider is in your area. For example, Frontier Fiber has pricing similar to Xfinity’s cable internet plans on comparable speed tiers — both providers offer gigabit service starting for around $70 a month, for instance — but you’ll get faster upload speeds and unlimited data with Frontier Fiber. Spectrum’s internet service, on the other hand, is priced a bit higher than Frontier, but also comes with the conveniences of unlimited data and no contracts. 

Ultimately, if Frontier Fiber is available in your area, I’d likely recommend it over cable internet service, especially if you’re considering the higher 500Mbps or gigabit speed tiers. The pricing is likely to be on par with or lower than similar tiers from a cable provider. The straightforward pricing and unlimited data give Frontier Fiber an advantage over most providers in general.

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ACSI rankings for US customer satisfaction with internet service providers

ACSI

Frontier internet customer satisfaction reports are improving, slightly

Customer satisfaction scores are never pretty for cable and internet providers, but Frontier’s were downright ugly for a while there. The American Customer Satisfaction Index ranked the provider last in 2019 and 2020 with scores of 55/100 in both years. In 2021, Frontier broke out of the bottom spot with a score of 57/100, edging out (former Altice brand) Suddenlink’s 55. In the most recent 2022 ACSI rankings, Frontier improved with a score of 61/100, passing CenturyLink, Mediacom and Optimum along the way. Frontier’s score is still below the industry average, but at least it is showing signs of improvement.

Frontier Communications didn’t fare well with customer satisfaction reporter J.D. Power, either, coming in last in three out of four regions. Frontier ranked last in the East, North Central and West regions, and fell well below the regional average in the South, despite placing above Kinetic by Windstream, CenturyLink, Suddenlink and HughesNet.

So what’s the deal with Frontier’s consistently low customer satisfaction? Of the over 5,200 Frontier customer complaints to the Better Business Bureau closed within the past three years, it appears that service disruptions, poor customer service and lack of speed upgrades in rural areas are all commonly and consistently experienced issues.

When contacted by the BBB in 2019 regarding a “high volume and pattern of serious complaints,” Frontier’s response admitted that the company had “disappointed customers,” but pointed much of the blame at its acquisitions of infrastructure in Connecticut from AT&T and in California, Texas and Florida from Verizon.

“As the BBB points out, many of the 11,000 (as of December 2019) complaints made on this platform resulted from the transition of services in those two transactions,” reads Frontier’s response. “We have worked diligently to address the issues raised and restore credibility. Issues related to those transactions have been resolved.”

While service disruptions and negative customer experiences can certainly happen during a technical transition, it’s worth pointing out that these acquisitions took place in 2016, yet Frontier’s response to the BBB came in December 2019 — and similar complaints from customers are still coming in.

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Out of over 540 BBB customer reviews, Frontier currently has an average of 1.04 out of 5 stars. And while internet service providers are notorious for low review scores, Frontier’s review score feels exceptionally low.

Despite a tough run in recent years, Frontier expresses optimism that customer satisfaction will continue to improve. “We work hard to meet customer needs and to provide the best quality and most competitive telecommunications products and services to the customers and communities we serve,” a spokesperson said. “Customer service excellence is a top priority for our new leadership.”

Recap of Frontier internet service

If you can overlook the low customer satisfaction ratings and slow DSL speeds, Frontier is probably worth considering for its unlimited data, but only if Frontier Fiber is available in your area. Frontier’s fiber internet offers speeds and pricing comparable to many other top providers, and fiber’s fast upload speeds and reliability gives it an edge over cable internet service.

Depending on the available speeds, Frontier’s DSL-based service could be the best internet option in many rural areas where satellite is the only other way to connect. Reports of slow service, however, may make you want to give satellite internet another look. 

Frontier internet FAQ

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What’s the best Frontier internet deal?

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Starting at $60 per month, Frontier’s entry-level Fiber plan offers speeds up to 500Mbps — plenty of speed for streaming, gaming and browsing the web on multiple devices at once — and comes with unlimited data and no additional equipment costs. The newest Frontier Fiber plan, Frontier 5 Gig, is arguably the best deal starting at $165 per month for speeds up to 5Gbps for an estimated cost per Mbps of around $0.03.

Is Frontier internet good for gaming?

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A fiber connection like the one you get with Frontier Fiber is excellent for gaming. Not only are speeds fast enough to support intense gaming on multiple devices, but the low latency also makes for a smooth connection with less lagging. 

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How do I reset my Frontier router?

Keep in mind that fully resetting your router will likely return it to factory settings and potentially delete any custom settings. If you just want to reboot your Frontier router to remedy slowed speeds or a spotty connection, you can do so by unplugging the device and plugging it back in after 10 seconds. This will avoid a factory reset and help to save your custom settings.

But if you’re certain you want to fully reset your Frontier router, locate the reset button on the back of the device and use a small instrument such as a paperclip to press and hold the button for 10 seconds.



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Smartphone scams are dead – Android Authority

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Robert Triggs/Android Authority

Ten years ago, the 2013 Samsung Galaxy S4 was a technological marvel. Android phones had only been around for a few years at that point, and it seemed like the Galaxy S4 could do a lot despite its small size. As consumers, we were delighted. So much so, that to this day the Galaxy S4 remains the best-selling Android phone of all time, with over 80 million units sold.

However, that was ten years ago – an eternity in the tech world. Things have changed dramatically since then. The smartphone tricks we saw in the Galaxy S4 — like the Smart Scroll, which let you scroll the contents of your screen by moving your head up or down — would be completely ridiculous to see in a 2023 phone.

Today, smartphones are ubiquitous gadgets, not technical marvels. Consumers are using their phones more than ever before, yes, but that has faded the shine. Modern smartphone buyers don’t want gimmicks. They want a phone that fixes the basics and hides in the background.

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In 2023, if a smartphone manufacturer thinks that some cool new trick will be the backbone that sells its phones, it will be in a world of disappointment. Not only will consumers care, but investing in research and development for this trick could do more harm than good.

What are the tricks of the smartphone?

Google Pixel 4 XL Long Range 2 review

Oliver Cragg / Android Authority

The term “gimmick” can be used broadly. In general, when it comes to smartphones, we think of gimmicks as features that are only applicable to very specific situations, appeal to a limited subset of users, or offer no real value (or some combination thereof).

One of history’s most egregious examples of smartphone scams was the Soli radar system in the Google Pixel 4 and Pixel 4 XL. Soli was a set of front-facing radar sensors that could track your hand movements. They let you do things like pause the music simply by waving your hand near the screen. While Soli performed as advertised, consumers simply didn’t care, and the Pixel 4 series was the biggest failure in Pixel history.

If your star phone feature only appeals to a few people, it’s probably a gimmick.

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A more recent example came with the OnePlus 10 Pro last year. This phone was equipped with an ultra-high resolution camera with a field of view of 150 degrees. This was essentially a fish-eye lens, creating highly distorted images that looked unreal. Although software trickery helped fix images in post-processing, critics and consumers alike saw no need for such a bizarre lens. OnePlus eliminated the lens on this year’s OnePlus 10T and OnePlus 11.

Here are some other smartphone tricks we’ve seen:

  • foreign matter: OnePlus recently announced the Jupiter Rock Edition of the OnePlus 11. It has a back that is basically made of rock. Who asked for this?
  • Macro lenses: While a great telephoto lens can be an interesting addition to a solid lens collection, most of the time that’s not the case. Often, OEMs will throw in cheap 2MP macro lenses to make a phone look more premium than it is. In other words, the thought process is that more lenses = better cameras, which consumers are no longer fooled by.
  • Super fast charging: While it’s crazy to see 240W charging speeds on a smartphone (that’s fast enough to charge from empty to full in about ten minutes), who really needs that? These speeds are also said to be detrimental to the health of the battery, thus shortening the life of your phone.
  • Cooling systems: Lenovo Legion Duel 2 – a gaming phone – had a cooling fan built into it. While this is practical for a phone designed for gamers, it also made the phone unwieldy, prevented an IP rating, and made wireless charging impossible. It solved one problem at the expense of basic smartphone features. Likewise, OnePlus’ latest concept phone has a liquid cooling system that didn’t even work.

These gimmicks don’t help sell phones because they don’t give us what we really want: a great overall experience.

But what about phones in specific niches, like rugged phones? Is the rugged phone a gimmick? I’d argue it isn’t, but they also don’t sell in the numbers we’d see with something like the Galaxy S series. These phones exist for specific purposes for a specific consumer, so they get a special pass.

The current smartphone successes are all the evidence you need

Google Pixel 7 Pro camera housing

Robert Triggs/Android Authority

We know why smartphone manufacturers invest in these kinds of tricks. They obviously think they’ll help sell the phones or, at the very least, help their products stand out from the crowd. This is an odd strategy because the most successful phones tend to be relatively gimmick-free.

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Here in the US, the iPhone is by far the most popular smartphone. For the first time ever, Apple has more than 50% of the market in the US, leaving the other half to Android OEMs (mostly Samsung). The iPhone doesn’t have a lot of tricks. One could argue that Dynamic Island is a gimmick, but it’s one that consumers seem to enjoy, so it doesn’t really count.

Unsurprisingly, the most successful phones are also some of the most gimmick-free.

In second place, Samsung’s Galaxy S series also stands out as being gimmick-free. The Galaxy S23 Ultra’s S Pen may be a bit gimmicky for some. However, it’s also incredibly popular and a calling card for a premium Galaxy experience, so we’ll be happy to let this feature slip. Despite this, the Galaxy S23 and Galaxy S23 Plus are pretty boring with how functional and no-nonsense they are. And guess what? The Galaxy S23 line is selling better than the Galaxy S22 line.

Of course, we can’t forget about Google’s pixel font. The Google Pixel 7 Pro doesn’t have any weird tricks up its sleeve, and was voted the best Android phone of 2022 by both Android Authority And our readers. It’s interesting that when Google gave up the tricks, it ended up selling more phones than ever before.

Obviously, phones can reach consumers without gimmicks. However, Dynamic Island and the S Pen show that there is still room for fun and doing things differently.

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However, phones can still be fun

None Phone Number 1 graphic on the back

Oliver Cragg / Android Authority

We’ve already discussed plenty of examples of stupid smartphone tricks that get in the way of a good experience. However, some tricks work.

Take Nothing Phone 1, for example. The lights on the back of the device — officially known as The Glyph — appear to be a ridiculous gimmick. Once you use the phone, you will realize that it is actually an Android smartphone with a strange light show added. In other words, The Glyph can be ignored, and you’ll still get a great Android experience with a very fair cost-to-value ratio.

I’m not against the trick. There is plenty of room for fun features.

This is a great example of how doing tricks properly can be beneficial. Nothing crammed into The Glyph comes at the expense of wireless charging, a premium feel, or a decent camera system. Use the trick as a light garnish on top of a satisfying meal. It’s a beautiful detail that highlights an already well-done dish.

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Google’s Magic Eraser is another example of a gimmick that works. With the Pixel’s camera experience already being one of the best (if not the best) phone camera experiences available, the Magic Eraser feature exists as a useful tool for people looking to fix otherwise great photos. It was not Need Magic Eraser, but it’s practical and fun when you want it to be.

That’s all to say that smartphones don’t need to be boring. There’s plenty of room for fun gimmicks, cool aesthetics, and thought-provoking twists. But gimmicks can’t be the phone’s selling point. They must be side players.

OEMs will need to shift focus — or dump

Lenovo Legion Duel 2 1

Luke Pollack / Android Authority

Remember Lenovo Legion Duel 2, the phone with an integrated cooling system? Unfortunately, this trick didn’t work out very well for Lenovo. Recently, the company confirmed this Android Authority He shut down the Legion’s smartphone arm.

We’ve also mentioned OnePlus several times in this article. This company is not doing well either. There is a rumor that it could pull out along with sister brand OPPO from the European market either this year or in 2024. OnePlus has lost all carrier partnerships in the US, and its latest flagship — the OnePlus 11 — hasn’t gotten strong reviews. Again, tricks don’t seem to have helped here.

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What do you think of smartphone scams?

146 votes

This all supports my central argument: scams don’t sell phones. We’ve settled on wanting phones that excel at the essentials: battery life, camera, screen, usability, performance, and so on. I could also argue that design is just as important here, though it’s more subjective than something like battery life. What doesn’t matter are the extra lenses, radar systems, cooling fans, rock-solid backboards, and all the other tricks we’ve seen.

Companies that are stuck in 2013 and think cool gimmicks will sell a lot of phones will need to wake up from that dream sooner rather than later. Apple and Samsung eat your lunch and do so without relying on gimmicks. Make your phones awesome at a competitive price and we’ll buy it. Simply.

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All of my favorite games this year are old

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I also installed the original version Final Fantasy, the game that debuted when I was three years old, on Sony’s most advanced console yet, I came to a realization: everything I played this year was outdated. Between remakes, new releases, and vintage collections, there’s been a flood of nostalgia. I personally welcomed it.

These kinds of releases aren’t new, of course. What was different during the early months was the huge amount of classic releases. Two of the biggest movies so far this year – dead space And Resident Evil 4 – is a remake of titles from more than a decade ago. Both are slick, slick updates that don’t look out of place among recent big-budget releases, but part of what makes them so attractive is how straightforward they are. There are no open worlds filled with endless quests or live service items to keep you coming back. And most of these design decisions date back to their ages, as these games were made at a completely different time with very different expectations. In my review of Resident Evil 4 A remake, I called it “a video game like this,” and I meant that as a compliment.

Advance Wars 1 + 2: Re-Boot Camp.
Image: Nintendo

But they can also be a lot of work, frequently setting in to be all-consuming experiences that keep you hooked and never let go. Oh I love Fortnite Like everyone else, but that’s not all I want from my video games. Whether it is as complicated as RE4 Or simply put a scene from the opera Final Fantasy VI On my PS5, these games have returned a simplicity and focus I often find missing from their modern contemporaries. vampire And Final Fantasy They are very different experiences, but they give me the same feeling of a whole solo journey that I’m supposed to play through from start to finish. Same goes for the other old games I’ve been playing.

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Playing—and in many cases, replaying—these games was an exercise in reminding myself of what could be so great about a medium. The largest modern versions tend to imitate each other to the point where they are almost indistinguishable from one another. That’s what makes a lot of indie releases so exciting, and likewise, what keeps me coming back for all these new releases of old games — so it’s good to me that this trend shows no sign of stopping.

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NBCUniversal CEO Jeff Shell leaves Comcast due to ‘improper conduct’

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NBCUniversal CEO Jeff Shell will leave Comcast, effective immediately. The telecom giant made the surprising announcement in a brief press release Released on Sunday. After an investigation prompted by a complaint of improper conduct, Comcast says it has reached a “joint” decision with Shell that he should resign from his position.

“Today is my last day as CEO of NBCUniversal. I had an inappropriate relationship with a woman in the company, which I deeply regret,” Shell said in a joint statement. “I am really sorry that I left my colleagues at Comcast and NBCUniversal, they are the most talented people in this field and the opportunity to work with them over the past 19 years has been a privilege.”

Comcast has not named a successor to Shell. in a note obtained diverseComcast CEO Brian Roberts and President Mike Kavanagh told employees they were “disappointed” to share the news. “We built this company on a culture of integrity. Nothing is more important than how we treat each other. You must count on your leaders to create a safe and respectful workplace,” they wrote. “When our principles and policies are violated, we will always move quickly to take appropriate action, as we have done here.”

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Shell joined Comcast in 2004. He became CEO of NBCUniversal in 2020. That same year, he oversaw the launch of Peacock. Shell leaves NBCUniversal without making the streaming service profitable. At the beginning of the year, Comcast told investors that it had done so Added five million paid subscribers During the last three months of 2022. However, over the same period, the company lost nearly $1 billion while operating the service.

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